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RETURNS

Whether you are returning merchandise for cleaning, repair, or our Gold to GOLD program, we require a Return Merchandise Authorization (RMA). 

 

Scroll to the bottom of this page to begin your RMA. An RMA will expire 10 days from the date of issue.

 

RETURNS & EXCHANGES

 

Effective October 15, 2024 - ALL SALES FINAL

 

JEWELRY REPAIR

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If you feel you have a piece in need of repair, a close inspection will be required to assess whether it will be covered under our warranty or it will incur a cost.

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  1. Once you have received your RMA via email, securely package your items for return.

  2. Return your items with tracking, insurance, and delivery confirmation. 

  3. Please do not send any packaging (e.g., jewelry bag) you would like returned.

  4. If your item requires repair and is not covered by our warranty, a quote for the repairs will be sent to you before any work is done.

  5. Once it has been repaired, you may be responsible for return shipping.

 

JEWELRY CLEANING

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We encourage you to send your Charlotte, tipit, and ES jewelry to us for cleaning annually. We’ll check the integrity of your jewelry’s settings and its working components. The service is always complimentary; however, shipping both ways will be your responsibility.

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  1. Once you have received your RMA via email, securely package your items for return.

  2. Return your items with tracking, insurance, and delivery confirmation. 

  3. Please do not send any packaging (e.g., jewelry bag) like you would like returned.

  4. Jewelry sent for cleaning is usually processed within 1-2 business days.

 

Gold to GOLD

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We will accept your jewelry metals, based on current market spot rates, in exchange for a credit that can apply to a new piece of jewelry from us — or to one specially created for you. Your reclaimed jewelry will be incorporated into future productions of our jewelry collections — an environmentally supportive process for rare and precious metals.

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  1. We will accept your jewelry metals in 10-24k gold, platinum, and palladium.

  2. Jewelry metals must be without stones:

    1. A service fee will be applied for removal, and stones will be returned at your expense.

  3. ​A photo of the pieces you intend to send must be included with your RMA request.

  4. Securely package your items and include a printed copy of the RMA.

  5. Do not send any packaging you'd like to be returned (e.g., jewelry bag).

  6. Ship with tracking, insurance, and delivery confirmation.

  7. An offer will be emailed to you for the value of your metals within 1-2 business days of receipt.

  8. If the offer is acceptable, a store credit will be issued to your house account and will be valid for 1 year.

 

 

 

Click to begin your RMA:

 

 

 

 

 

 

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